RichRelevance
RichRelevance is the global leader in experience personalization, driving digital growth and brand loyalty for more than 200 of the world’s largest B2C and B2B brands and retailers. The company leverages advanced AI technologies to bridge the experience gap between marketing and commerce to help digital marketing leaders stage memorable experiences that speak to individuals – at scale, in real time, and across the customer lifecycle. Headquartered in San Francisco, RichRelevance serves clients in 42 countries from 9 offices around the globe.

Le Monde – Comment notre ordinateur nous manipule

Tout a commencé avec une géniale invention, celle du cookie. Une simple ligne de code – par exemple MC1:UID = 6daa554691bd4 f9089dc9d92e5cdadf4 – déposée sur votre navigateur par les sites Web que vous visitez, et des publicités ciblées s’affichent sur votre écran. Read more

My Customer – Journey mapping essential to omnichannel success, say retailers

Retailers know the importance of delivering an omnichannel experience to their customers, but the processes for doing so are rich and varied from business to business. At the recent Internet Retailing Expo in Birmingham, the topic of how to tackle omnichannel customer experience was central to most seminar discussions. Read more

Bloomberg Business Week – What Is a Patent Troll? Congress, Courts Try to Find Out

Nobody likes “patent trolls,” even if they’re not quite sure what they are.

It’s a term without clear definition and yet it’s being used to push Congress and the U.S. Supreme Court right now to curb abusive litigation without damaging a centuries-old system designed to promote advances in science and industry.

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Gigaom – Software at the Supreme Court: A guide to Monday’s blockbuster patent case

On Monday, the Supreme Court will hear arguments over whether a company named Alice Corp can own an “invention” for escrow accounts. While the idea of escrow has been around for centuries, Alice Corp has a patent that describes the concept of using a computer to implement it.

Read more at Gigaom

IPWatchdog – Alice at Court: Stepping Through the Looking Glass of the Merits Briefs in Alice v. CLS Bank

Reading the merits briefs of Alice Corp., CLS Bank and many amici induces the strange feeling that there are multiple, parallel universes operating, and it is hard to know which one you are in. Are you in a universe in which Alice’s claims are for a software invention or a business method?

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SF Business Times – Facebook, Google, LinkedIn line up in patent case before Supreme Court

Technology companies large and small are lining up against each other in a major patent case that goes to oral argument before the U.S. Supreme Court Monday focused on whether a business method can be patented when implemented through computers.
Some hope a decision could deal a devastating blow to “patent trolls” who sue technology companies based on software patents that they say are too general and prone to litigation abuse.

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