Informative, interactive events in San Francisco, New York and Austin address the future of omnichannel personalization and relevance in the store
RichRelevance also debuts P13N Awards for personalization excellence; winners include Build.com, L’Oreal, Marks & Spencer, Nordstrom, Barneys, Target and Williams-Sonoma
San Francisco, CA – May 14, 2014 –– RichRelevance®, the global leader in omnichannel personalization, today announced its inaugural US Customer Advisory Summit series. The series assembles top retail leaders and RichRelevance executives to drive innovation and tangible business value in data-driven retail – with a focus on the best practices and strategies for omnichannel retail and Relevance in the Store.
Attendees will have direct access to the executives, practitioners and data scientists who are leading a sea change in retail. The half-day agenda includes information-packed sessions on the leading edge of data, retail and business value, including:
- Improving Insights and KPIs by Analyzing Data
- Optimizing Business Value through Data-Driven Personalization
- Operationalizing Big Data: Data Mesh Use Cases
- Product deep dives, sneak peeks and one-on-one time with RichRelevance’s key product, science, customer excellence and executive team members
In conjunction with the US Customer Advisory Summit series, RichRelevance also launched the first annual “P13N Awards” to celebrate top clients in key categories. (P13N is an acronym for personalization.) The 2014 Award winners are:
- Speediest Implementation: Build.com
- Omnichannel Superstar: Nordstrom
- Most Innovative: L’Oreal
- Data Visionary: Williams-Sonoma
- Greatest Transformation: Marks & Spencer
- Most Customer-Centric: Target
- Best API Innovation: Barneys
The invitation-only event kicked off in San Francisco on May 7, traveled to New York on May 13, and heads to Austin on May 15 to reach clients across the country.
Having achieved 27 per cent online sales growth in the year to September, Sweaty Betty is moving ahead with an investment in online personalisation technology from RichRelevance. The solution will provide product recommendations that adjust in real time by cross referencing shopping behaviour with data on the fitness activity products are best suited to, and product specifications.
East is to leverage RichRelevance’s RichRecs solution to deliver shopper-specific product recommendations across various channels. The fashion retailer says that it will be able to up-sell and cross-sell merchandise to increase sales and average order value (AOV), while creating a more engaging overall experience for consumers.
Personalisation enables online fashion retailer to deliver more relevant and memorable experiences to consumers across every channel
East has announced its selection of RichRelevance to personalise its customers’ shopping experiences at every touchpoint.
Fashion retailer East is focusing on creating a more personalised online shopping experience to boost customer loyalty.
The UK-based business will be looking to use real-time data to offer customers different style recommendations while they browse online.
Omnichannel personalisation solution enables the online fashion retailer to deliver more relevant, meaningful and memorable experiences to consumers across every channel
San Francisco, CA – May 6, 2014 — RichRelevance®, the global leader in omnichannel personalisation, today announced that East has selected RichRelevance to deliver highly authentic and customisable shopping experiences at every touchpoint. Now, using RichRelevance, East can tap into real-time data to tailor different style recommendations to help shoppers find what they need—quickly and easily—as they shop online.
East will leverage RichRelevance’s RichRecs solution to deliver shopper-specific product recommendations across any channel. Through RichRecs, East will be able to dynamically up-sell and cross-sell merchandise to increase sales and average order value (AOV), while creating a more engaging overall experience for consumers.
Nicklas Larson, EMEA Managing Director of RichRelevance says:
“East started as a small independent boutique in London in 1984 and has since grown to over 100 stores and concessions across the UK. It is an amazing success story and we are glad to be part of their future. As the brand aspires to deliver a continual journey of discovery for their customers and improve customer loyalty, we are excited to provide the technology that enables them to personalise the product recommendations to suit each customer’s unique style and individual needs.”
RichRelevance’s integrated product suite and proven, real-time infrastructure are built from the ground up to help retailers and brands improve shopping for their customers. The company was recently named the #1 most influential vendor in personalisation by Internet Retailer magazine for the second year in a row. Its leadership and core team were responsible for key technology developments at Amazon, Overstock, PayPal, eBay and Yahoo!, and brings an unprecedented understanding of the complexities and challenges of omnichannel retail today.
For more information on RichRelevance solutions, please visit: https://richrelevance.com/solutions/technology/.