The luxury retailer’s new e-commerce sites are optimized for mobile shoppers and allow it the ability to personalize sites to a shoppers’ interests.
Lancôme personnalise l’expérience de ses clientes sur son site en fonction de leur teint et de leurs préférences.
Lancôme s’est associé à RichRelevance, spécialiste de la personnalisation omnicanal, pour sa cosmétique en ligne. Les clientes peuvent choisir un look complet et sur mesure. Lorsqu’une cliente choisit un produit sur le site Internet de Lancôme, elle le voit immédiatement porté par un mannequin qui présente le même teint qu’elle. Lorsque la cliente ajoute le produit à son panier, elle voit le mannequin porter un maquillage raffiné, personnalisé à partir des recommandations expertes de la marque et adapté à ses goûts.
L’Oréal-owned Lancôme has partnered with omnichannel personalisation company RichRelevance to deliver what is being called ‘a breakthrough in online beauty’.
The technology involves Lancôme’s website and facilitates a hyper-personalised retail experience. When a consumer selects a product on Lancôme’s website, they will immediately see that product applied on a model with a similar skin tone to their own.
Lancôme, the world’s largest beauty brand, has partnered with RichRelevance, the global leader in omni-channel personalisation, to deliver a breakthrough in online beauty – a complete, personalised look curated for each shopper based on her individual preferences and Lancôme’s unique expertise.
“Lancôme is committed to constant innovation to exceed our customers’ desires,” said Alessio Rossi, VP, interactive and e-business marketing at Lancôme USA. “RichRelevance allows us to instantly combine consumer signals with expert advice on what is most flattering to individual skin tones – and show a complete, personalised look. The result is that we can now offer the same level of outstanding service and expertise online that we provide shoppers at the counter, and support a seamless customer experience at every Lancôme touchpoint.”
Reading, UK, March 2, 2015 – Lancôme, the world’s largest beauty brand, has partnered with RichRelevance, the global leader in omnichannel personalisation, to deliver a breakthrough in online beauty – a complete, personalised look curated for each shopper based on her individual preferences and Lancôme’s unique expertise.
“Lancôme is committed to constant innovation to exceed our customers’ desires,” said Alessio Rossi, VP, Interactive and E-Business Marketing at Lancôme USA.
Beauty brand Lancôme has partnered with RichRelevance, an omnichannel personalisation specialist, to deliver a breakthrough in online beauty – a complete, personalised look tailored to each shopper based on their individual preferences and Lancôme’s expertise.
“Lancôme is committed to constant innovation to exceed our customers’ desires,” said Alessio Rossi, VP, Interactive and E-Business Marketing at Lancôme USA.