RichRelevance and ThoughtSpot Forge Strategic Partnership to Enhance Retail Analytics for Business Leaders

Search-driven analytics empowers everyone with instant insight into omnichannel personalization and KPIs through the Relevance Cloud™ platform

San Francisco, CA — November 19, 2015 — RichRelevance®, the global leader in omnichannel personalization, and ThoughtSpot, the leader in search-driven analytics, today announced a strategic partnership to help retailers more easily and effectively analyze complex data and derive new value from omnichannel personalization. ThoughtSpot integrates its technology with the independent Relevance Cloud™ platform, which provides the most complete personalization solution for large retailers.

Today’s partnership enhances the Relevance Cloud with new analytics technology to rapidly gauge the impact and effectiveness of personalization and fine-tune omnichannel programs for maximum performance. Relevance Cloud business users can now search to analyze complex omnichannel data (online, offline, on-premise CRM, third-party) through an intuitive search interface similar to consumer search engines. The industry-first integration allows companies to cut through marketing and data silos to easily access personalization data; understand KPIs by channel, campaign and program; and orchestrate more effective omnichannel programs.

“RichRelevance is bringing the best third-party technology into the independent Relevance Cloud personalization platform,” said RichRelevance President and CEO Eduardo Sanchez. “ThoughtSpot, our newest partner in this effort, strengthens the Relevance Cloud with a new breed of intuitive and responsive business intelligence. Using our platform, retailers can understand and improve complex omnichannel efforts to match their own specific requirements.”

More than 230 leading retailers use the Relevance Cloud to power personalized content, offers and product recommendations to shoppers across web, mobile and store. Forrester Consulting recently found that the Relevance Cloud personalization platform delivers revenue increases of at least 10% and over $400K in annual maintenance savings. ThoughtSpot offers search-driven analytics built for the enterprise. Business users across Fortune 1000 organizations use ThoughtSpot with zero training to analyze complex company data and build reports and dashboards – all in seconds.

“With Relevance Cloud and ThoughtSpot, business users can easily access omnichannel data – generated by consumers, retailers and third parties– from a simple search interface,” said Ajeet Singh, co-founder and CEO, ThoughtSpot. “The result is analytics at human scale that instantly provide answers to everyone in a retail organization about the value and effectiveness of personalization.”

About RichRelevance

RichRelevance is the global leader in omnichannel personalization and is used by more than 230 multinational companies to deliver the most relevant and innovative customer experiences across web, mobile and in store. RichRelevance drives more than one billion decisions every day, and has generated over $20 billion in sales for its clients, which include Office Depot, Costco, Marks & Spencer and Darty.

Headquartered in San Francisco, RichRelevance serves clients in 42 countries from 9 offices around the globe. For more information, please visit

About ThoughtSpot

ThoughtSpot is disrupting the BI industry with search-driven analytics built for the enterprise. Anyone can use ThoughtSpot with zero training to ask questions, analyze company data, and build reports and dashboards – all in seconds. ThoughtSpot can combine data from on-premise, desktop and cloud sources, and Hadoop, can scale to billions of rows, and can be deployed in hours. The days of waiting for reports and dashboards are over.

ThoughtSpot founders have a track record of building market-defining search and analytics technologies at companies such as Google, Amazon, Oracle, and Microsoft. Based in Palo Alto, CA, ThoughtSpot is backed by Lightspeed Venture Partners, Khosla Ventures and top-tier angel investors. For more information visit Follow us on Twitter at @thoughtspot.


Renee Newby
BPR for RichRelevance

Sian Blevins
Eastwick for ThoughtSpot

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This post was written by RichRelevance

ABOUT RichRelevance
RichRelevance is the global leader in experience personalization, driving digital growth and brand loyalty for more than 200 of the world’s largest B2C and B2B brands and retailers. The company leverages advanced AI technologies to bridge the experience gap between marketing and commerce to help digital marketing leaders stage memorable experiences that speak to individuals – at scale, in real time, and across the customer lifecycle. Headquartered in San Francisco, RichRelevance serves clients in 42 countries from 9 offices around the globe.
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