Retail Systems – UK leads the way in personalisation

The UK leads the rest of Europe in the adoption and usage of personalisation technology when shopping online, according to a study released by IDC and RichRelevance.

The study, which surveyed 1,000 consumers in the UK, Germany and France, investigated how shoppers utilise personalised services in their purchasing choices and online shopping habits. Personalisation is most advanced in the UK, with 53 per cent citing personalised product recommendations as clearly relevant to their purchasing habits compared to four in 10 shoppers in Germany and France.

Not only do recommendations fuel greater spend, they also drive repeat visits. The highest online spenders are also the most likely to respond well to recommendations. Forty per cent of those spending over €600 buy a recommended product. In the UK 26 per cent of consumers also said that recommendations would make them more likely to shop at the same retailer again.

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This post was written by RichRelevance

ABOUT RichRelevance
RichRelevance is the global leader in experience personalization, driving digital growth and brand loyalty for more than 200 of the world’s largest B2C and B2B brands and retailers. The company leverages advanced AI technologies to bridge the experience gap between marketing and commerce to help digital marketing leaders stage memorable experiences that speak to individuals – at scale, in real time, and across the customer lifecycle. Headquartered in San Francisco, RichRelevance serves clients in 42 countries from 9 offices around the globe.
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