RichRelevance Acquires Avail, Europe's Largest Provider of Online Merchandising Platforms

Acquisition brings 82 new clients to RichRelevance roster and extends geographic footprint deeper in EU, and into Australia 

San Francisco, CA – May 13, 2013 – RichRelevance, the leading provider of dynamic personalization for the world’s largest retailers and brands, today announced that it has acquired Avail, Europe’s largest provider of online merchandising platforms.  Based in Sweden, Avail serves more than 80 retail clients, including cornerstone brands Argos, La Redoute and Halens. The acquisition combines the Avail and RichRelevance client roster to create the undisputed global market leader in personalization for retail – and unifies the companies’ expertise to create the strongest partner to the retail community at a regional and international scale.

Through this acquisition, RichRelevance gains an immediate presence in new countries, including Australia and India. The combined company ranks #1 for personalization in both the Internet Retailer 500 and Internet Retailer EU250, now with customers in 29 countries worldwide.

“The combination of RichRelevance and Avail brings tremendous value to our clients in the EU and around the world,” said David Selinger, CEO of RichRelevance. “Global retail is undergoing a sea change, and there has never been a more exciting or interesting time to be in the retail sector. Tremendous shifts in consumer behavior have put pressure on retailers to adopt new high-impact strategies driven by technology, data and measurement. This acquisition rounds out our ability to support the complete topography of our retail partners’ needs in the EU and across the globe.”

As a combined company, RichRelevance creates significant client value through unmatched expertise and understanding of the retail, personalization and big data markets—at the scale of global commerce.  RichRelevance will retain key Avail executives and talent who have been instrumental in driving forward the conversation and capabilities in data-driven merchandising over the past decade as part of its ongoing growth strategy.  Avail’s CEO Pontus Kristiansson will continue to guide strategy and oversee day-to-day operations. RichRelevance—which was recently named a “Best Place to Work” in the Bay Area—will also maintain team members in engineering, client services and finance/operations roles to complement the existing RichRelevance EU team.

The addition of Avail’s significant EU retail expertise, together with RichRelevance’s industry-leading cloud-based personalization platform, ensures that clients can continue to take full advantage of the cutting edge in personalized retail experiences. “The Avail and RichRelevance management teams share a vision of creating new value for retailers through our union,” said Kristiansson.  “Personalization is the path forward, and our clients look to us to lead the way to the most effective strategies for their diverse customers.  Now, by joining up with RichRelevance, we can continue to evolve this absolutely essential space more efficiently and effectively.”

“Pontus and the entire Avail team are highly respected in the EU technology community as the leading experts in retail data-driven merchandising,” said Selinger.  “As we continue to evolve our company to meet the needs of true global commerce, their perspective and insights will be invaluable for our business and our clients.”

Terms of the acquisition were not disclosed, and Scope Capital and Headwaters MB have acted as financial advisors to Avail prior to and during this transaction.  “We see tremendous potential in the combination of the companies and look forward to contributing to this journey as shareholders of RichRelevance,” said Andreas Ossmark, Partner at Scope Capital.

About RichRelevance

RichRelevance delivers over one billion product recommendations daily, powering the personalized shopping experiences for consumers shopping the world’s largest and most innovative retail brands like Walmart, Sears, Target, Marks & Spencer and John Lewis. Founded and led by the e-commerce expert who helped pioneer personalization at, RichRelevance helps retailers increase sales and customer engagement by recommending the most relevant products to consumers regardless of the channel they are shopping. RichRelevance has delivered more than 8 billion in attributable sales for its retail clients to date, and is accelerating these results with the introduction of a new form of digital advertising called Shopping Media which allows manufacturers to engage consumers where it matters most—in the digital aisles on the largest retail sites in world. RichRelevance is headquartered in San Francisco, with offices in New York, Seattle, Boston, Chicago, London, Malmo, Munich and Paris. For more information, please visit

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This post was written by RichRelevance

ABOUT RichRelevance
RichRelevance is the global leader in experience personalization, driving digital growth and brand loyalty for more than 200 of the world’s largest B2C and B2B brands and retailers. The company leverages advanced AI technologies to bridge the experience gap between marketing and commerce to help digital marketing leaders stage memorable experiences that speak to individuals – at scale, in real time, and across the customer lifecycle. Headquartered in San Francisco, RichRelevance serves clients in 42 countries from 9 offices around the globe.
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